Home › Smith.ai vs Ruby for law firms
Smith.ai vs Ruby for law firms
Researched, not hands-on testedPrices checked: 2026-10-31Sources: each vendor's official pages
Smith.ai vs Ruby receptionists for law firms: Smith.ai bills per call ($300 for 30 calls), Ruby bills per minute ($250 for 50 minutes). Spanish support and add-ons from official pricing pages.
Our shortlist
1. Smith.ai Virtual Receptionists
Best for: Firms with long intake calls (PI, workers' comp) and Spanish callers
Per-call billing caps the cost of long calls. Plans start at $300/month for 30 calls, with a dedicated Spanish line at $1.00 per call and conflict checks at $0.50 per call.
Published pricing: Starter $300/mo (30 calls), Basic $810/mo (90 calls), Pro $2,100/mo (300 calls). Billed per call, not per minute; overage $8.50–$11.50/call. Source (2026-10-31)
- 24/7 live-staffed answering at no extra charge
- "Dedicated Spanish line" add-on: $1.00 per call, answered by a fluent Spanish-speaking agent
- Conflict-check add-on $0.50/call; appointment booking $1.50/call
- Clio among the listed CRM integrations
Visit official site →2. Ruby Receptionists
Best for: Firms with many short calls
Per-minute plans start at 50 minutes for $250/month. Ruby's pricing page states 24/7 coverage and bilingual support on popular plans.
Published pricing: 50 min $250/mo, 100 min $395/mo, 200 min $720/mo, 500 min $1,725/mo. Billed by the minute. Source (2026-10-31)
- Pricing page states 24/7 coverage and bilingual support on popular plans
- Chat plans also listed (e.g., 30 chats $335/mo)
Visit official site →Side-by-side (from official pages)
| Product | Published pricing | Trial / buying | Source |
|---|
Smith.ai Virtual Receptionists
Answering & intake | Starter $300/mo (30 calls), Basic $810/mo (90 calls), Pro $2,100/mo (300 calls). Billed per call, not per minute; overage $8.50–$11.50/call. | Vendor advertises a money-back guarantee — see their terms | Official page
2026-10-31 |
Ruby Receptionists
Answering & intake | 50 min $250/mo, 100 min $395/mo, 200 min $720/mo, 500 min $1,725/mo. Billed by the minute. | See vendor terms | Official page
2026-10-31 |
USD prices as shown on official pages on the date above; they may exclude taxes, fees and add-ons. We do not assign scores or star ratings.
Run the math on your own call logs
Take last month's inbound calls. Multiply the number of calls by Smith.ai's per-call rate, and the total minutes by Ruby's per-minute plan. A PI intake call that runs 8–10 minutes favors per-call billing; a 1-minute "is my lawyer in?" call favors per-minute billing. Add each vendor's add-ons.
Spanish calls
Ask both vendors whether Spanish calls are answered by a fluent agent at the greeting, and whether notes come back in English. See our Spanish-speaking receptionist guide.
Our own service, not an affiliate link.
Need bilingual people, not just software?
This site is owned by SupportMates LLC. We provide bilingual (English/Spanish) remote staff based in Guatemala to US law firms and businesses for intake, case follow-up and paralegal support supervised by your attorneys, at one monthly rate.
Book a 15-minute call Calculate your savingsFAQ
Which is cheaper?
It depends on call length. Smith.ai charges per call and Ruby per minute; model your own call volume against both official pricing pages.
Did you use these services?
No. This is researched from official pricing pages, not hands-on tested.