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Virtual receptionists for law firms (including Spanish)
Researched, not hands-on testedPrices checked: 2026-10-31Sources: each vendor's official pages
Smith.ai vs Ruby for law firms: per-call vs per-minute pricing, Spanish/bilingual answering, intake and conflict checks — from official pricing pages.
Our shortlist
1. Smith.ai Virtual Receptionists
Best for: Intake-heavy practices that want per-call billing and a Spanish-only line option
Starter costs $300/month for 30 calls. A "Dedicated Spanish line" add-on is $1.00 per call, and conflict checks are $0.50 per call.
Published pricing: Starter $300/mo (30 calls), Basic $810/mo (90 calls), Pro $2,100/mo (300 calls). Billed per call, not per minute; overage $8.50–$11.50/call. Source (2026-10-31)
- 24/7 live-staffed answering at no extra charge
- "Dedicated Spanish line" add-on: $1.00 per call, answered by a fluent Spanish-speaking agent
- Conflict-check add-on $0.50/call; appointment booking $1.50/call
- Clio among the listed CRM integrations
Visit official site →2. Ruby Receptionists
Best for: Firms with shorter calls that prefer per-minute plans
Plans run from 50 minutes ($250/month) to 500 minutes ($1,725/month). The pricing page states bilingual support on popular plans.
Published pricing: 50 min $250/mo, 100 min $395/mo, 200 min $720/mo, 500 min $1,725/mo. Billed by the minute. Source (2026-10-31)
- Pricing page states 24/7 coverage and bilingual support on popular plans
- Chat plans also listed (e.g., 30 chats $335/mo)
Visit official site →Side-by-side (from official pages)
| Product | Published pricing | Trial / buying | Source |
|---|
Smith.ai Virtual Receptionists
Answering & intake | Starter $300/mo (30 calls), Basic $810/mo (90 calls), Pro $2,100/mo (300 calls). Billed per call, not per minute; overage $8.50–$11.50/call. | Vendor advertises a money-back guarantee — see their terms | Official page
2026-10-31 |
Ruby Receptionists
Answering & intake | 50 min $250/mo, 100 min $395/mo, 200 min $720/mo, 500 min $1,725/mo. Billed by the minute. | See vendor terms | Official page
2026-10-31 |
USD prices as shown on official pages on the date above; they may exclude taxes, fees and add-ons. We do not assign scores or star ratings.
Per call vs per minute
Smith.ai bills by the call and Ruby by the minute. Long intake calls, which are common in PI and workers' comp, tend to favor per-call pricing. Short "is my attorney in?" calls tend to favor per-minute pricing. Pull a month of call logs before choosing.
When an outsourced receptionist isn't enough
Answering services take messages and run scripted intake. If you need someone who also follows up with medical providers, chases documents and updates your case management system in Spanish and English, that is a dedicated staff role, not an answering service.
Our own service, not an affiliate link.
Need bilingual people, not just software?
This site is owned by SupportMates LLC. We provide bilingual (English/Spanish) remote staff based in Guatemala to US law firms and businesses for intake, case follow-up and paralegal support supervised by your attorneys, at one monthly rate.
Book a 15-minute call Calculate your savingsFAQ
Do these services give legal advice?
No. They answer, qualify and route calls per your script. Keep scripts free of legal advice.